Orders: Track a package or report a missing one
Find your tracking number
Section titled “Find your tracking number”When your order ships, you receive a shipping confirmation email with your tracking number. It can take up to 2 business days before your order ships. If you do not see the email, check your spam or junk folder.
Follow your tracking information closely, so you can receive your package when it arrives.
If your package has not arrived
Section titled “If your package has not arrived”Nearly all packages arrive by the estimated delivery date, although some arrive later. If your order has not arrived on the estimated date, wait an additional 14 days before you contact support.
After that, contact FluentPet support, and we start an investigation into where your order is.
Once a package is with the carrier, delays are out of our control. Shipping refunds are not provided for packages that have been delivered.
Report delivery issues within 30 days, and we investigate them. Stolen packages that tracking shows as delivered are not covered; see Stolen packages.
If tracking says delivered but you cannot find it
Section titled “If tracking says delivered but you cannot find it”Many packages are found within a week of when tracking says they were delivered. Also:
- Check that the shipping address the carrier used is correct.
- Look around the delivery area, for example at back doors or behind bushes.
- Check with neighbors and household members.
- Check for a notice of attempted delivery.
If your package does not show up 7 days after tracking says it was delivered, contact FluentPet support.
Stolen packages
Section titled “Stolen packages”Shipping carriers are not liable for packages that are marked as delivered but later reported as stolen, and these incidents are not covered by shipping insurance. While we understand how frustrating this is, FluentPet cannot be held responsible for stolen packages.