Orders: Check delivery times and shipping options
When your order ships
Section titled “When your order ships”It can take up to 2 business days before your order ships. When it ships, you receive a shipping confirmation email with your tracking number. If you do not see this email, check your spam or junk folder. If you have not received it, contact FluentPet support.
How quickly your order arrives after it leaves the warehouse depends on the shipping option you chose, and on delays at any of the facilities your package travels through, for example because of holidays, weather or high volumes.
To follow your package, see Orders: Track a package or report a missing one.
Delivery times in the US
Section titled “Delivery times in the US”For orders from the US warehouse to US shipping addresses:
| Shipping option | Delivery time |
|---|---|
| Express | 2 business days, if ordered by 12:00 PM Pacific Time |
| Standard | 3 to 4 business days |
| Economy | 5 to 8 business days, free with no minimum order |
FluentPet picks the carrier for Economy shipping.
International delivery
Section titled “International delivery”International orders from the US warehouse ship with UPS Worldwide Economy DDP. Depending on where you are, how long customs holds your package, whether the address is remote, and delays from holiday volumes or weather, delivery can take up to 4 weeks.
Orders to China ship from our shipping partner’s warehouse in China and arrive in about 3 to 10 business days.
Customers in the EU may receive items from our shipping partner’s warehouse in Germany. For how duties and taxes work for these orders, see Orders: Check who pays duties and taxes.
Address and customs requirements
Section titled “Address and customs requirements”- Write your shipping address in English only.
- Use your legal first and last name.
Addresses in other languages, special characters or a name that is not your legal name can delay your order, because we have to contact you and wait for your reply before we can ship it.
Mexico
Section titled “Mexico”Mexico requires a government-issued identification number for the recipient of imported items. Without it, a package is not cleared through customs. After you place your order, send the recipient’s identification number to FluentPet support.
Japan and South Korea
Section titled “Japan and South Korea”A valid phone number for the recipient is required for parcels to clear customs. Make sure your order includes a valid phone number.
Late deliveries
Section titled “Late deliveries”Delivery days are estimates only and not a guarantee. Refunds are not provided for late arrivals.
Carrier delays
Section titled “Carrier delays”For current delays in specific countries, see Orders: Check current carrier delays.