Orders: Cancel or change an order
Cancel or change an order
Section titled “Cancel or change an order”For orders from the US warehouse, you can cancel or change an order until the shipping label is created. To change the shipping address, see Change your shipping address. When the shipping label is created, you receive a shipping confirmation email (check your spam folder, because our emails sometimes land there). After that, we cannot cancel or change your order.
Our warehouse ships orders quickly, so sometimes your request does not reach support before your order ships. It does not happen often, but when it does, FluentPet support works with you to find a solution.
For orders from the warehouse in Germany, see Orders from the warehouse in Germany.
Change your shipping address
Section titled “Change your shipping address”For orders from the US warehouse, we can change your address until the shipping label is created, as long as the new shipping address is in the same state or country.
Orders from the warehouse in Germany
Section titled “Orders from the warehouse in Germany”Our shipping partner’s warehouse in Germany also serves other businesses. Once it has started to process your order, we cannot make changes to it, including the shipping address. You can cancel the order until the shipping label is created.
Contact support
Section titled “Contact support”Contact FluentPet support to cancel or change an order. We aim to answer every message within 24 hours on business days. If you do not see a reply, check your spam folder.
We are a small team, so please contact us in only one way. Several requests for the same issue can slow down our reply.