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FluentPet Support

Connect: See what's in the box and identify the parts

FluentPet Connect has two kinds of hardware: the Connect Base, which plays the words, and Connect Buttons, which your learner presses. This page lists what comes with each and shows where each part is.

In the box

Section titled “In the box”
  • The Connect Base, with one USB-A to USB-C cable. No charger is included.
  • Each Connect Button, with one CR2430 battery preinstalled.

For what each kit includes, see the kits on fluent.pet.

Connect Base

Section titled “Connect Base”

Base speaker

Section titled “Base speaker”

The speaker is on the top of the Base, where the open dots (the grill) are.

The top of a Connect Base, with a finger pointing at the hexagonal speaker grill below the FluentPet logo.

Base LED

Section titled “Base LED”

The LED is in the center of the speaker grill.

The top of a Connect Base with a green light in the center of the speaker grill.

Base Button

Section titled “Base Button”

The Base Button, marked with a Wi-Fi symbol, is on the bottom of the Base, between the product label and the cable groove.

The bottom of a Connect Base, with a finger pointing at the Base Button, marked with a Wi-Fi symbol, below the product label. The label is blurred.

Charging port

Section titled “Charging port”

The USB-C charging port is on the bottom of the Base, at the end of the cable groove.

The bottom of a Connect Base, with a finger pointing at the end of the curved cable groove near the edge. The label is blurred.

Product label

Section titled “Product label”

The product label is in the center of the bottom of the Base. It shows the model number, the QR code and the serial number.

  • The QR code is at the top right of the label.
  • The serial number has 12 characters, made of digits 0 to 9 and letters A to F, and is below the QR code.

You scan the QR code or type the serial number when you set up the Base in the app.

The bottom of a Connect Base, with a finger pointing at the product label in the center. The label is blurred in this photo.

Connect Button

Section titled “Connect Button”

A Connect Button needs 200 to 250 g of force to press. See Buttons: Check button size and press force.

Top cap and LED

Section titled “Top cap and LED”

The top cap is translucent and lights up blue when the Button is pressed.

The white translucent top cap of a Connect Button.
A Connect Button lit up blue while a finger presses it.
Section titled “Link button”

The link button is in a small hole next to the Wi-Fi symbol on the bottom of the Button, beside the Button ID. Press it with the linking pin, the small pin that comes inserted in the Button’s paper instructions.

The bottom of a Connect Button, with the linking pin inserted in the small link hole.
The linking pin, a thin pin with a ring, inserted in the Button's paper instructions.

Button ID

Section titled “Button ID”

Each Button has a 4-character ID, made of digits 0 to 9 and letters A to F, etched on its bottom. The app shows the same ID under the Button’s name in the Hardware tab.

The bottom of a Connect Button, with a screwdriver tip pointing at the 4-character ID etched near the edge.

Batch code

Section titled “Batch code”

The manufacturing batch code is on the bottom of the Button, at the lower left.

The bottom of a Connect Button, with a screwdriver tip pointing at the batch code at the lower left.

Battery compartment

Section titled “Battery compartment”
  • To open the battery compartment, use a #0 or 2.5 mm Phillips head screwdriver.
  • The battery is a CR2430. Insert it with the + side facing out.
  • Pull out the battery tab before you use the Button for the first time.

A Connect Button battery lasts 1 to 3 years. For battery safety, see Safety: Use buttons, HexTiles and batteries safely.

A Connect Button with its battery cover removed, showing a CR2430 coin cell battery with the + side facing out.
The bottom of a Connect Button with the white battery tab sticking out from under the battery cover.