Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen (please see below) and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee. We are sorry, but refunds will not be provided for late arrivals.
For orders out of our US warehouse:
Express - 2 business days if ordered by 12:00PM PT
Standard - 2-4 business days if ordered by 12:00PM PT
Economy (free) - 3-7 business days if ordered by 12:00PM PT
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Mexico
Mexico passed a new law that went into effect January 1, 2025, that requires all imported items to include identifying government-issued numbers *for the recipient*.
Without an official identification number for the recipient, a package will not be cleared through customs.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the taxes included in the cost of the product, in the United States we add it later.
Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP then an item in your cart is shipping from the US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (10/14/2025)
Canada
Canada Post Strike Update
Canada Post will welcome back employees represented by the Canadian Union of Postal Workers (CUPW) on Saturday, October 11 as the union moves from a full, national strike to rotating strikes.
For more information: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page?ecid=murl_jl_172
Italy
Potential Delays Due to Strike
A worker strike in Italy will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties.
Portugal
Potential Delays Due to Strike
A worker strike in Portugal will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties.
Spain
Delays Due to Inclement Weather
Inclement weather conditions in Spain are resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days.
South Korea
Delays Due to a Service Disruption
A service disruption is affecting South Korea's postal system. Parcels traveling within this area may experience delays of up to five days.
Thailand
Delays Due to Inclement Weather
Inclement weather conditions in Thailand are resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Delay Announcement (9/26/2025)
Canada
Canada Post Strike
Delay Announcement (9/5/2025)
Canada
Delays Due to Wildfire Conditions
Wildfires in Northwest Territories may be causing delays of up to five days.
Mexico
Delays Due to Customs Clearance
Parcels traveling to this region may still be experiencing delays of up to two weeks.
Delay Announcement (9/2/2025)
Mexico
Delays Due to Customs Clearance
Parcels traveling to this region may experience delays of up to two weeks.