Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee.
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse you will be charged customs fees on top of the shipping charges.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (3/24/2025)
United States
Delays Due to Inclement Weather
Inclement weather conditions in Colorado, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Australia
Delays Due to Inclement Weather
Flooding affecting Cairns, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Canada
Delays Due to Inclement Weather
Inclement weather conditions in Rankin Inlet, Nunavut, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Delay Announcement (2/28/2025)
Australia
Delays Due to Inclement Weather
Media sources have reported inclement weather conditions in Far North Queensland, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Delays Due to Public Holiday
Labor Day, observed on Monday, March 3, is a public holiday in Western Australia. Business closures during this time may lead to shipping delays of up to two days.
Finland
Delays Due to Strike
A worker strike in Finland will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties.
Greece
Delays Due to Strike
A worker strike in Greece will affect transit times for parcels traveling within the area. Delays are expected until an agreement is reached by the involved parties.