Order fulfillment can take up to 2 business days. How quickly your order gets delivered to you after it has left the warehouse will depend on the shipping option chosen and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through.
Once your order has been fulfilled, you will receive a shipping confirmation email with your tracking number. If you do not see this email in your inbox, please check your spam or junk folder. If you have not received a shipping confirmation email, please contact our Customer Support Team.
We recommend monitoring your tracking information closely to ensure you can receive your package when it arrives. Please note that shipping carriers are not liable for packages that are marked as delivered but later reported as stolen, and such incidents are not covered by shipping insurance. While we understand how frustrating this situation can be, FluentPet cannot be held responsible for stolen packages.
Delivery days are estimates only and not a guarantee. We are sorry, but refunds will not be provided for late arrivals.
For orders out of our US warehouse (US shipping addresses only):
Express - 2 business days if ordered by 12:00PM PT
Standard - 2-4 business days if ordered by 12:00PM PT
Economy (free) - 3-7 business days if ordered by 12:00PM PT
International orders using UPS Worldwide Economy DDP
Depending on your area of the world, how long customs hold your package, if it is a remote address, or if there are delays due to heavy volumes caused by holiday shopping or weather events, delivery can take up to 4 weeks.
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Mexico
Mexico passed a new law that went into effect January 1, 2025, that requires all imported items to include identifying government-issued numbers *for the recipient*.
Without an official identification number for the recipient, a package will not be cleared through customs.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
China, Taiwan and Hong Kong
Your orders will ship out of our shipping partner's warehouse in China. Please make sure you have provided your Full Legal Name and ID. In some cases, you might be required to provide real-name authentication before your order can ship. We will contact you if that is necessary.
Your order will arrive in approximately 3 - 10 business days.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the tax included in the cost of the product, in the United States, we add it at checkout.
Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP then an item in your cart is shipping from the US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
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Delay Announcements (6/19/2026)
United States
Delays Due to Public Holiday
Juneteenth, observed on Friday, June 19, is a public holiday and may lead to shipping delays of up to three days.
Delays Due to Local Event
2026 FIFA World Cup in Atlanta, Boston, Dallas, Houston, Kansas City, Los Angeles, Miami, New York/New Jersey, Philadelphia, Seattle, and the San Francisco Bay Are taking place on June 11 to July 19. There may be delays of up to five days.
Mexico
Delays Due to Local Event
The 2026 FIFA World Cup in Guadalajara, Mexico City, and Monterrey happening on June 11 to July 19, may cause delays of up to five days.
Canada
Delays Due to Local Event
The 2026 FIFA World Cup in Toronto and Vancouver happening on June 11 to July 19, may cause delays of up to five days.
Belgium
Delays Due to Strike
Worker strike in Wallonia and Brussels, may cause delays of up to five days.
Israel
Potential Delays Due to State of Emergency
Parcels could experience transit delays.