Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee.
For US orders:
Express - 2 business days if ordered by 12:00PM PT
Standard - 2-4 business days if ordered by 12:00PM PT
Economy (free) - 3-7 business days if ordered by 12:00PM PT
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Mexico
Mexico passed a new law that went into effect January 1, 2025, that requires all imported items to include identifying government-issued numbers *for the recipient*.
Without an official identification number for the recipient, a package will not be cleared through customs.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the taxes included in the cost of the product, in the United States we add it later.
Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP then an item in your cart is shipping from the US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (5/9/2025)
United States
Delays Due to a Service Disruption
Carrier delays due to air traffic controller issues at EWR airport. Parcels traveling to or within this area may experience delays of up to two days.
Canada
Delays Due to Fire Evacuations
Media sources have reported fire evacuations in Boyle, Alberta. Parcels traveling within affected areas may experience delays of up to three days.
Netherlands
Delays Due to Public Holiday
Liberation Day, observed on Monday, May 5, was a public holiday in Netherlands. Business closures during this time may lead to shipping delays of up to two days.
New Zealand
Delays Due to Service Backlog
There is a service backlog in New Zealand. Parcels traveling to this region may experience delays of up to three days.
Delay Announcement (4/18/2025)
Australia
Delays Due to Inclement Weather
Flooding affecting Queensland and New South Wales, including Thargomindah, Alpurrurulam, Urandangi, Doomadgee, Mt Isa, Mungindi and surrounding areas in New England, are causing delays of up to five days.
Canada
Delays Due to Inclement Weather
Flooding is affecting Lansdowne House, Ontario. Delays of up to three days are anticipated.
Multiple Countries
Delays Due to Public Holidays
Good Friday and Easter Monday, observed on Friday, April 18 and Monday, April 21, are public holidays in Argentina, Australia, Brazil, Canada, Chile, Colombia, Czech Republic, Denmark, Ecuador, Estonia, Finland, Germany, Hong Kong, Hungary, Iceland, Indonesia, India, Lebanon, Netherlands, New Zealand, Norway, Philippines, Portugal, Singapore, Slovakia, Sweden, and the United Kingdom. Business closures during this time may lead to shipping delays of up to three days.
Maundy Thursday, observed on Thursday, April 17, is a public holiday in Colombia, Denmark, Iceland, Norway, Philippines, and Uruguay. Business closures during this time may lead to shipping delays of up to two days.
Southland Anniversary, observed on Tuesday, April 22, is a public holiday in New Zealand. Business closures during this time may lead to shipping delays of up to two days.
Songkran, observed from Sunday, April 13 to Wednesday, April 16, was a public holiday in Bangkok. Business closures during this time may lead to shipping delays of up to three days.
National Sovereignty and Children's Day, observed on Wednesday, April 23, is a public holiday in Turkey. Business closures during this time may lead to shipping delays of up to two days.