Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen (please see below) and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee. We are sorry, but refunds will not be provided for late arrivals.
For orders out of our US warehouse (US shipping addresses only):
Express - 2 business days if ordered by 12:00PM PT
Standard - 2-4 business days if ordered by 12:00PM PT
Economy (free) - 3-7 business days if ordered by 12:00PM PT
International orders using UPS Worldwide Economy DDP
Depending on your area of the world, how long customs hold your package, if it is a remote address, or if there are delays due to heavy volumes caused by holiday shopping or weather events, delivery can take up to 4 weeks.
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Mexico
Mexico passed a new law that went into effect January 1, 2025, that requires all imported items to include identifying government-issued numbers *for the recipient*.
Without an official identification number for the recipient, a package will not be cleared through customs.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the tax included in the cost of the product, in the United States, we add it at checkout.
Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP then an item in your cart is shipping from the US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (12/23/2025)
Canada
Delays Due to Inclement Weather
Severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays for packages shipped to that region. With more snow expected this week, delays of up to 2 weeks are expected.
Western Canada is also experiencing delays due to inclement weather conditions. Delays of up to five days are anticipated.
United States
Delays Due to Inclement Weather
Eastern and Midwest States are experiencing longer-than-usual transit times for parcels travelling within the affected areas. Delays of up to three days are anticipated.
Australia
Delays Due to Road Closures
Road closures in Bondi, Bondi Beach, North Bondi and Bondi Junction are causing longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
France
Delays Due to Strike
A worker's strike in Southwest France will affect transit times for parcels traveling within the area.
Ireland
Delays Due to Inclement Weather
Longer-than-usual transit times for parcels traveling within the affected areas. the situation remains weather-dependent, and delays of up to 2 weeks are anticipated.
United Kingdom
Delays Due to Inclement Weather
Affecting South West, North West England and West Scotland, resulting in delays of up to five days.
Delay Announcement (12/15/2025)
United States
Delays Due to Inclement Weather
Inclement weather conditions in Midwest States are resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days.
Canada
Delays Due to Inclement Weather
Severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays for packages shipped to that region. Delays of up to 2 weeks.
France
Delays Due to a Service Disruption
Parcels traveling within this area may experience delays of up to three days.
Ireland
Delays Due to Inclement Weather
Longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to six days.
Philippines
Delays Due to Inclement Weather
Longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days.
United Kingdom
Delays Due to Inclement Weather
Inclement weather conditions in South West, North West England and West Scotland, resulting in delays of up to five days.