Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen (please see below) and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee. We are sorry, but refunds will not be provided for late arrivals.
For orders out of our US warehouse (US shipping addresses only):
Express - 2 business days if ordered by 12:00PM PT
Standard - 2-4 business days if ordered by 12:00PM PT
Economy (free) - 3-7 business days if ordered by 12:00PM PT
International orders using UPS Worldwide Economy DDP
Depending on your area of the world, how long customs hold your package, if it is a remote address, or if there are delays due to heavy volumes caused by holiday shopping or weather events, delivery can take up to 4 weeks.
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Mexico
Mexico passed a new law that went into effect January 1, 2025, that requires all imported items to include identifying government-issued numbers *for the recipient*.
Without an official identification number for the recipient, a package will not be cleared through customs.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the tax included in the cost of the product, in the United States, we add it at checkout.
Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP then an item in your cart is shipping from the US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (1/30/2026)
INCLEMENT WEATHER DELAYS
United States
Winter Storm conditions in Southern, Midwest and Northeast states resulting in delays of up to five days.
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Australia
Flooding is affecting Far North Queensland, resulting in delays of up to three days.
Delays Due to Bushfire Conditions
Bushfires in Victoria. While could cause delays of up to three days.
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Canada
Severe winter weather is significantly impacting ferry schedules to Newfoundland, causing delivery delays of up to 2 weeks.
Central and Eastern Canada could see delays of up to five days.
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United Kingdom
Storm Chandra is affecting Scotland, Northern Ireland and parts of England and Wales. Delays of up to five days are anticipated.
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Italy
Calabria, Sicily and Sardinia, could experience delays of up to three days.
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