Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee.
For US orders:
Express - 2 business days if ordered by 12:00PM PT
Standard - 2-4 business days if ordered by 12:00PM PT
Economy (free) - 3-7 business days if ordered by 12:00PM PT
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Mexico
Mexico passed a new law that went into effect January 1, 2025, that requires all imported items to include identifying government-issued numbers *for the recipient*.
Without an official identification number for the recipient, a package will not be cleared through customs.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the taxes included in the cost of the product, in the United States we add it later.
Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP then an item in your cart is shipping from the US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (6/27/2025)
Mexico - Delays continue
Customs Clearance
Parcels may experience delays of up to two weeks.
Delays Due to Inclement Weather
Flooding is affecting Mexico City, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Expected delays of up to three days.
Delay Announcement (6/20/2025)
Canada
Canada Post Strike Update
Negotiations are still underway, with an ultimatum issued to the union that could lead to service disruptions if a resolution isn’t reached soon.
Delays Due to Wildfire Conditions
Wildfires in Central Canada. Affected areas may experience delays of up to five days.
Italy
Delays Due to Inclement Weather
Flooding is affecting Modena, Bologna, Reggio Emilia, and Ravenna, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Delays Due to Strike
A worker strike in Italy will delay transit times for parcels traveling within the area.
Mexico
Delays Due to Customs Clearance
Parcels traveling to this region may experience delays of up to two weeks.
Delay Announcement (6/6/2025)
Canada
Canada Post Strike Update
Negotiations are still underway.
Delays Due to Wildfire Conditions
Wildfires in Central and Western Canada. Packages traveling within affected areas may experience delays of up to five days.
Germany
Delays Due to Inclement Weather
Flooding affecting North Rhine-Westphalia is resulting in longer-than-usual transit times. Delays of up to three days are anticipated.