Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee.
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Mexico
Mexico passed a new law that went into effect January 1, 2025, that requires all imported items to include identifying government-issued numbers *for the recipient*.
Without an official identification number for the recipient, a package will not be cleared through customs.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the taxes included in the cost of the product, in the United States we add it later.
Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP then an item in your cart is shipping from the US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (4/11/2025)
Australia
Delays Due to Inclement Weather
Flooding continues, affecting Queensland and New South Wales, including Thargomindah, Cunnamulla, Mungindi, Pilliga, Burren Junction, Rowena, and surrounding areas in New England, is resulting in longer-than-usual transit times. There can be delays of up to five days.
Delay Announcement (4/4/2025)
United States
Delays Due to Inclement Weather
Inclement weather conditions in Memphis and Northern Michigan, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Australia
Delays Due to Inclement Weather
Flooding affecting Townsville, Toowoomba, Mackay, Cairns, Quilpie, Mitchell, Cunnamulla, Mount Isa, Doomadgee, and surrounding areas, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to five days are anticipated.
Canada
Delays Due to Inclement Weather
Heavy snow and inclement weather conditions affecting Eastern and Western Canada, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
China, Hong Kong and all other areas celebrating...
Delays Due to Public Holiday
Ching Ming Festival, observed on Friday, April 4th, is a public holiday in China. Business closures during this time may lead to shipping delays of up to two days.
Italy
Delays Due to a Service Disruption
Service disruption affecting Sicily, the Catania International Airport will be closed during night-time hours from Monday, 31 March to Thursday, 30 October 2025. Parcels traveling within this area may experience delays of up to three days.
Delay Announcement (3/24/2025)
United States
Delays Due to Inclement Weather
Inclement weather conditions in Colorado, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Australia
Delays Due to Inclement Weather
Flooding affecting Cairns, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Canada
Delays Due to Inclement Weather
Inclement weather conditions in Rankin Inlet, Nunavut, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.