Order fulfillment can take up to 2 business days out of our US warehouse. How quickly your order gets delivered to you after it has left our warehouse will depend on the shipping option chosen and if there are delays due to holidays, weather, high volumes, etc. at any of the facilities your package has to travel through. Delivery days are estimates only and not a guarantee.
PLEASE NOTE:
Currently, shipping addresses can only be in English and please use your first and last name in your order. Other languages with special characters and failure to use your legal name can result in delays for we will have to reach out to you and wait for your reply before we can ship your order.
Japan and South Korea
A valid customer phone number is now required for parcels to clear customs. To avoid delays, please ensure your order contains a valid phone number.
EU Customers
Please be aware that if items in your cart are shipping from our US warehouse you will be charged customs fees on top of the shipping charges.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany to avoid customs fees, please reach out to our Customer Support Team at info@fluent.pet.
Delay Announcement (1/27/2025)
United States
Delays Due to Inclement Weather
Due to a Winter Storm impacting Southern states, parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to five days are anticipated.
Delays Due to Wildfire Conditions
Because of wildfires in Northern Los Angeles, parcels traveling within affected areas may experience delays of up to one week.
Canada
Delays Due to Inclement Weather
Heavy snow and inclement weather conditions affecting Labrador City, N.L, and Owen Sound, Ontario might result in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Public Holiday Delays FOR China, Japan, Philippines, Singapore, South Korea and Taiwan.
Lunar New Year, observed from January 29 to February 2
Business closures during this time may lead to shipping delays of up to five days.
Delay Announcement (1/21/2025)
United States
Delays Due to Inclement Weather
Delays due to Winter Storm Blair impacting Central and Eastern states. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to three days are anticipated.
Delays Due to Wildfire Conditions
Media sources have reported wildfires in Southern California. While the situation evolves, parcels traveling within affected areas may experience first-mile delays of up to five days.
Belgium
Potential Delays Due to Strike
Worker strike in Belgium is expected to impact transit times for parcels within the area. Delays are anticipated.
United Kingdom
Delays Due to Inclement Weather
Heavy snow and inclement weather conditions are affecting Yorkshire and West Lancashire, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.
Delay Announcement (1/10/2025)
United States
Delays Due to Inclement Weather
Potential delays due to Winter Storm Blair impacting Central and Eastern states. Parcels traveling within these areas may experience longer-than-usual transit times. Delays of up to three days are anticipated.
Delays Due to Wildfire Conditions
Media sources have reported wildfires in Southern California. While the situation evolves, parcels traveling within affected areas may experience first-mile delays of up to five days.
Canada
Delays Due to Inclement Weather
Local sources have informed us of heavy snow and inclement weather conditions affecting Central Canada, resulting in longer-than-usual transit times for parcels traveling within the affected areas. Delays of up to three days are anticipated.