Please be aware that FluentPet currently ships to you from our shipping partner's warehouse in Germany and our warehouse in the US.
If items in your cart are shipping from our US warehouse, you will be charged customs fees on top of the shipping charges. Please note: While you are used to seeing the taxes included in the cost of the product, in the United States, we add them later, and you will see them included in the shipping fees calculations at checkout.
Please note: Products shipping out of our shipping partner's warehouse in Germany will have a period (.) at the end of their name. If you get to the checkout and see that the shipping option is Worldwide Economy DDP, then an item in your cart is shipping from the US warehouse.
If you have items in your cart that will ship from both warehouses, you will see two shipping options. A Duties and Taxes Paid (DDP) shipping option is only available from our US warehouse.
If you would like an updated list of the items shipping out of our shipping partner's warehouse in Germany, please reach out to our Customer Support Team at info@fluent.pet.
Please know:
Your business is important to us! Our Logistics Team is actively developing a faster, more cost-effective shipping solution for our EU customers, covering all of our products. This improved service is expected to launch in the first quarter of 2026.