In addition to sprinkling known issues into onboarding and troubleshooting docs, we've also centralized all known issues here, so you can at-a-glance diagnose and resolve.
2024/05/03 - When onboarding your Base you might not see available wifi SSID's
Root cause: custom VPN or DNS configuration by "Amazon Shopper Panel" app.
Solution: Remove the Amazon Shopper Panel app temporarily while you attempt the onboarding process. You can re-install it after the setup.
Notes: The Amazon Shopper Panel app uses a custom DNS that filters your traffic and prevents the Base from communicating with the phone while connected to the Base's local intranet. If you disable the ad verification option in the app this might work as well. You can also check that you do not have any other custom DNS settings on your phone.
2024/01/05 - Some screens in the app are taking very long to load
Root cause: Server implementation bug: Sorting buttons by
most usedis taking very long (several seconds to minutes) in case the account has several thousand presses. (solved in new backend version)Solution: now fixed
Workaround: The way Buttons are sorted in between sessions is stored, so selecting a different sorting method, like
A-Zwill make sure the app loads faster.
2023/08/13 - When a Button is pressed, no sound plays
Root cause: Currently unknown
Solution: Verify that the Button is lighting up Blue when pressed. Try re-linking the Button with the Base. Try plugging and un-plugging the Base in a charger. Press the Base Button (enter sync mode), wait 3 seconds, then press the Base Button twice (cancel sync mode). If after these steps the Base is still not responding, contact the FluentPet team <info@fluent.pet>
Notes: The Base should play a sound when entering sync mode and show the Sync mode LED (blue), then the LED should turn off when you double-press to cancel.
2023/07/08 - Some button presses only appearing in the app after 1-3 days.
Root cause: Base firmware issue
Solution: resolved in new Base firmware
2023/07/01 - Button battery life is ~6 months, rather than 1+ year as advertised.
Root cause: Button firmware bug (solved in newer versions)
Solution: upgrade your Button firmware
2023/06/14 - Base Button is unresponsive, Base LED is not lighting up and Base is not reacting to Button presses
Root cause: Bug in Base firmware
Solutions: (1) Contact the FluentPet team <info@fluent.pet> to manually trigger to unstick (includes 12 hour delay), or (2) allow your Base battery to fully drain (i.e. don't plug it in until it dies)
2023/06/01 - When a Button is pressed, the wrong sound is played.
Root cause: ~2% of Bases were upgraded to an intermediate Firmware version with a bug (solved in newer versions).
Solution: factory reset and relink buttons
2023/05/21 - When re-linking a Button, your Base may freeze.
Root cause: Button firmware update bug (solved in newer versions)
Solution: remove the battery from the last Button linked, put it back in, and try one more time.
2024/05/03 - When onboarding your Base you might not see available wifi SSID's
Root cause: VPN or DNS configuration from Amazon Shopper Panel app.
Solution: Remove the Amazon Shopper Panel app temporarily while you attempt the onboarding process. You can re-install it after the setup.
Notes: The Amazon Shopper Panel app uses a custom DNS that filters your traffic and prevents the Base from communicating with the phone while connected to the Base's local intranet. If you disable the ad verification option in the app this might work as well. You can also check that you do not have any custom DNS settings on your phone.