FluentPet Connect: Known Issues | FluentPet Help Center

Connect Button battery drains faster when Base is off or out of range

Status: Active
Date: 2025-01-14

Cause
The battery in a Connect Button can drain faster if the button is unused for long periods and the Base it is linked to is either turned off, out of range, or has a depleted battery.

Solution
If storing or not using your Connect system for an extended period (for example several months):

Remove the batteries from the buttons to prevent battery drain or leakage
Alternatively use battery pull-tabs to disconnect the batteries

Base onboarding fails on iOS

Status: Fixed
Date: 2024-12-12

Cause
A bug in app version 0.4.40 for iOS caused onboarding failures. During setup the app could display:

"Connection failed"
"We failed to connect to your Base."

Solution

Temporary workarounds were:

Onboard using an Android device
Use a previous app version

The issue was fixed in app version 0.4.41.

Duplicate notifications

Status: Fixed
Date: 2024-10

Cause
App bug causing notifications to be delivered twice.

Solution
Resolved in a later app update.

Words do not play through Base when plugged in

Status: Active
Date: 2024-10

Cause
Base firmware bug affecting audio playback when the device is plugged into power.

Solution
Use the Base unplugged. The internal battery lasts 2+ weeks on a full charge.

Notifications not working on Android 14

Status: Fixed
Date: 2024-09-16

Cause
Notifications failed on some Android 14 devices across multiple models including:

Pixel 7 Pro
Pixel 7a
Motorola Razr+ (2023)

The issue appeared to be Android-14 specific and also affected notifications outside the FluentPet app.

Solution
Resolved in a later app update.

Base onboarding fails on Android (step 4)

Status: Fixed
Date: 2024-08-02

Cause
A race condition in the app caused two simultaneous requests to the Base. If one request was processed before the other, the Base would fail to register with FluentPet servers.

Solution
Fixed in app version 0.4.37 and later. Retrying onboarding usually resolved the issue before the fix.

Wi-Fi networks not appearing during Base onboarding

Status: Active
Date: 2024-05-03

Cause
The Amazon Shopper Panel app uses a custom DNS/VPN configuration that prevents the phone from communicating with the Base while connected to the Base’s local network.

Solution

Temporarily remove the Amazon Shopper Panel app during onboarding
Reinstall it after setup

Notes

Disabling ad verification in the app may also resolve the issue
Check that no other custom DNS configuration is active on the device

Some app screens load very slowly

Status: Fixed
Date: 2024-01-05

Cause
Backend implementation bug. Sorting buttons by Most Used could take several seconds or minutes for accounts with thousands of button presses.

Solution
Fixed in a newer backend version.

Temporary workaround was to change sorting to A–Z because sorting preference is stored between sessions.