In addition to sprinkling known issues into onboarding and troubleshooting docs, we've also centralized all known issues here, so you can at-a-glance diagnose and resolve.
2024/01/05 - Some screens in the app are taking very long to load
Root cause: Server implementation bug: Sorting buttons by
most usedis taking very long (several seconds to minutes) in case the account has several thousand presses.Solution: Fix the backend bug.
Workaround: The way Buttons are sorted in between sessions is stored, so selecting a different sorting method, like
A-Zwill make sure the app loads faster.
2023/12/15 - When unlinking a button from one Base, then re-linking it to another Base and merging the newly linked Button with the old, both Buttons will disappear and historical presses are missing in activity feed.
Root cause: Server bug
Solution: when moving a button from one Base to another one in the same household, there is no need to unlink the Button. Just link the Button with your new Base and immediately after press the Base button on the old Base. No need for any configuration in the app. New Base will have original sound and all press history is unchanged.
Note: if you're seeing any press history missing after you ran into this issue, contact the FluentPet team <info@fluent.pet> for a solution.
2023/08/13 - When a Button is pressed, no sound plays
Root cause: Currently unknown
Solution: Verify that the Button is lighting up Blue when pressed. Try re-linking the Button with the Base. Try plugging and un-plugging the Base in a charger. Press the Base Button (enter sync mode), wait 3 seconds, then press the Base Button twice (cancel sync mode). If after these steps the Base is still not responding, contact the FluentPet team <info@fluent.pet>
Notes: The Base should play a sound when entering sync mode and show the Sync mode LED (blue), then the LED should turn off when you double-press to cancel.
2023/07/08 - Some button presses only appearing in the app after 1-3 days.
Root cause: Base firmware issue
Solution: new firmware release; target date: September 15
2023/07/01 - Button battery life is ~6 months, rather than 1+ year as advertised.
Root cause: Button firmware bug (solved in newer versions)
Solution: upgrade your Button firmware
2023/06/14 - Base Button is unresponsive, Base LED is not lighting up and Base is not reaction to Button presses
Root cause: Bug in Base firmware
Solutions: (1) Contact the FluentPet team <info@fluent.pet> to manually trigger to unstick (includes 12 hour delay), or (2) allow your Base battery to fully drain (i.e. don't plug it in until it dies)
2023/06/01 - When a Button is pressed, the wrong sound is played.
Root cause: ~2% of Bases were upgraded to a intermediate Firmware version with a bug (solved in newer versions).
Solution: factory reset and relink buttons
2023/05/21 - When re-linking a Button, your Base may freeze.
Root cause: Button firmware update bug (solved in newer versions)
Solution: remove the battery from the last Button linked, put it back in, and try one more time.