Install the App
First, you'll need FluentPet's Free App on your device.
To install, follow the link to the app store or scan the QR code below with your camera:
If you already have the app installed, make sure you are using the latest version.
Once the FluentPet app is installed, go ahead and log in or sign up for a new FluentPet account.
Onboard the Base
In the FluentPet app, navigate to Hardware on the bottom of the screen and tap Add a Base.
If you already have a base linked to your account, just tap the + symbol.
The app will guide you through the onboarding process of your base, but we recommend you prepare the following before you continue:
Check to make sure your WiFi network is a 2.4GHz network
Make sure you have a strong WiFi signal
Have your WiFi network name and password handy
When you're ready, tap Next in the app
Locate the button on the back of your Connect Base. It has a small WiFi symbol on or above it.
Hold down that Base button for at least 5 seconds and let go of the button.
Your Base should chime four times, and the LED on the front of the Base should begin breathing cyan and blue.
This means your Base is in onboarding mode. You have 90 seconds before this mode times out. If it times out, just hold down your Base button for 5 seconds again.
Now tap Next in the app
Select Scan QR and scan the QR code on the label on the back of the Base, or the back of the box the Base came in.
If scanning the QR code doesn't work, you can select Manual input to enter the Base's serial number. The serial number is marked on the label on the back of the Base and is 12 hexadecimal characters long.
Tap Next.
When the pop-up window appears, select Join to connect your device to your Base.
Your device can take up to a minute to connect with the Base.
If your device fails to connect with the base on the first try, try again by starting over. Sometimes it can take your device several attempts to connect to your Base.
Once your device is connected to the Base, you'll need to allow FluentPet to find devices on your local networks to be able to communicate with the Base.
Now your Base will scan for local Wi-Fi networks to connect to. Tap on your network and fill out your Wi-Fi password.
If you're not seeing your network in the list, move closer to your Wi-Fi source and make sure your Wi-Fi network is a 2.4GHz network.
If your 2.4GHz and 5GHz have the same name (SSID), try splitting them up by giving them different names.
Now your base will connect to your Wi-Fi network and try to contact the FluentPet servers over the internet connection.
All 4 steps need to be completed for your Base to successfully link with your FluentPet account.
If one of the steps fails or times out, first restart the onboarding process from the top.
If you're still having an issue, don't hesitate to contact FluentPet support.
Once your Base is connected, you can link buttons to your Base by tapping Add buttons.
