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Onboarding: Setting up Your Connect Base

How to first time set up your Connect Base

Ben Cipollini avatar
Written by Ben Cipollini
Updated over a week ago

How to Set Up your new Connect Base

  • Scan the QR code to install the FluentPet app.
    If you already have the app installed, make sure it's updated to the latest version

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  • After you installed the app on your mobile device, log-in or sign-up for a new account.

    • If this is the first time you're using the app, the app will guide you through the setup process of your Base, just select FluentPet Connect after creating your account.

    • If you have already started using the app, you can start the setup of your Base by tapping on the Hardware tab on the bottom of the screen and selecting Add a Base

1. We recommend you prepare the following before you continue:

  1. Make sure your WiFi network is a 2.4GHz network

  2. Have WiFi network name and password ready

  3. Make sure you have a strong WiFi signal

2. Locate the Base Button on the backside of your Connect. It should have a small WiFi symbol on it.

2. Write down your Base serial number, which can be found on the backside of your Connect, written below the QR code. The serial number is 12 characters long.

3. Hold down the Base Button for at least 5 seconds.

Your Base should chime four times, and the LED should begin breathing cyan and blue.

This means your Base is in onboarding. You have 90 seconds before this mode times out. When it times out, hold down your Base Button for 5 seconds again.

4. Scan the QR code or type in the Base serial number.

5. Your base will take a few seconds up to a minute to connect.

If your base fails to connect the first time, press and hold the Base Button for 5 seconds again and wait until the chiming sounds end. Once the LED begins to breathe, give it a second before tapping Connect.

Having trouble connecting at this step?

Check out this support article to troubleshoot; contact our support team to get assistance.

6. Select your WiFi network.

Select your network and type in the password. If your Base is not connecting, try moving closer to the source of WiFi.

7. Once all the circles turn green with a checkmark, your Base is ready to go. It may take a few seconds to a few minutes.

Are any of these steps failing? Try reconnecting your Base, checking our support articles, or contacting the support team.

8. Yay! Your Base is connected and ready for you to add buttons!

Take a break here or continue to add your buttons to your base by pressing "Add Buttons." Continue reading how to add buttons here.

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