What is Step 3?
In the previous step, you connect to your Base's WiFi network. In this step, you share your home WiFi information to the Base (SSID and password), so that your Base can share data over the Internet to our servers, and then to you in the app.
What issues are common, and how do I fix them?
Sometimes you may not see any signals in the list or it fails to connect. Here's why it happens and how to fix it.
1. Your Wifi Network doesn't show up in the list
Solution: Make sure you are accessing a 2.4GHz WIFi Network, and that it is in range.
Like most IoT devices, the Base can only connect to 2.4GHz WiFi networks. And that network must be in range.
The Base lists the top 5 networks with the strongest signal. If your network is 2.4GHz and doesn't appear in the list, try moving closer to your WiFi router to get a stronger signal.
Still doesn't show up?
Sometimes the newer router models will turn off the 2.4gHz network when there is nothing connected to it.
In this case:
unplug the wifi router for a couple seconds, and plug the wifi router back in. (this restarts the router and broadcasts the 2.4ghz network again)
now try searching for networks with the FluentPet Base
Still doesn't show up??
In this case it might be related to a VPN or DNS change on your phone. You can refer to our other article FluentPet Connect: Known Issues For more details.
2. You cannot connect to the selected WiFi network
There are four common failures when connecting that both require restarting the onboarding process:
You typed in the wrong password. We ask you to retry, but this functionality has proven to be spotty. It's best to restart the onboarding process.
The Base's AP mode timed out (after 90 seconds of inactivity) - this happens to preserve the battery of your Base.
You have two WiFi network SSIDs with the same name (2.4GHz and 5GHz). This shouldn't be an issue as the Base can only see a 2.4GHz signals, but try rebooting the router and try again.
Your WiFi connection is weak or spotty. In this case, you'll need to move closer to your router.
Solution 1: Check your password and WiFi signal, then restart the onboarding process
To restart the onboarding process:
Unplug your Base
Press the Base Button twice, to ensure Onboarding mode is disabled.
Exit the wizard, click "Connect a Base", and follow the instructions.
Solution 2: When you have two Wifi Network SSIDs with the same name for 2.4GHz and 5GHz, try and connect to them selectively
You can try any and all of the following
Move farther from your router (2.4GHz signal remains stronger farther)
Reboot the router
Rename one of your networks, so there is no name collision
Plug in a different router with a 2.4GHz-only SSID you can use, so you have a dedicated network name for a 2.4GHz channel