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The CleverPet Hub (2017 - 2020)
Connecting to WiFi Troubleshooting
I'm trying to go through WiFi Setup again, but there's no "photon" network!
I'm trying to go through WiFi Setup again, but there's no "photon" network!
Leo Trottier avatar
Written by Leo Trottier
Updated over a week ago

If WiFi setup failed, or you need to set up the Hub on a different WiFi network, you will need to put your Hub into blinking blue “listening mode,” the mode where it can seek a WiFi network:

First, unplug the Hub and remove the dome by pressing and lifting dome’s rear latches.

Plug the Hub back in while the dome is still removed.

Tap the middle touchpad three times (the touchpad will be lit-up blue).

Once all three touchpads start flashing blue, replace the Hub dome within 10 seconds.

The indicator light on the front will begin blinking blue. 

Hooray! Your Hub is now in “listening mode” and ready to connect to WiFi credentials.

Hub still not blinking blue? 

We sometimes see the light go to blinking green instead of blinking blue for one of the following reasons:

  • If you press the middle touchpad too rapidly in a row, the Hub may only register one or two presses instead of three

  • If you do not snap the dome back on the Hub within 30 seconds (it goes by fast!)

Find more information about what your indicator light's color means here.

Hub blinking blue, but still can't find the "photon" network?

We've found that a few phone models have trouble finding and connecting to the Hub's "photon" network. Find more information here.

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